Effective Date: 1 January 2025

Six Gems Privacy Policy – Your Data, Clearly Explained for Pakistan

We know privacy policies are usually the last thing anyone wants to read, but the information in this one genuinely matters. It explains exactly what data Six Gems collects from Pakistani players, why we collect it, how we store it, who we share it with and what your rights are. We have written it in plain language — no legal maze.

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256-bit Encryption

All Six Gems data transfers are encrypted end-to-end with SSL. Your information never travels in plain text.

Never Sold

Six Gems does not sell your personal data to any third party — ever. Full stop.

Your Rights

You can request, correct or delete your data at any time by contacting support@sixgems.net.

Cookie Control

You choose which cookies Six Gems uses on your device — essential only, or optional analytics and marketing.

1Who We Are

Six Gems Entertainment Ltd ("Six Gems", "we", "us", "our") operates the online sports betting and casino platform available at sixgems.net. Six Gems is the data controller responsible for the personal information of all registered players, including those accessing the platform from Pakistan.

This Privacy Policy explains how Six Gems collects, uses, stores, protects and — in limited circumstances — shares the personal data of its users. It also outlines your rights as a data subject and how to exercise them. This policy applies to all Six Gems services including the sportsbook, live casino, virtual sports, card games and all associated features accessed via any device.

If you have any questions about how Six Gems handles your data before or after reading this policy, contact our Data Protection team at: privacy@sixgems.net

Plain language summary: Six Gems is responsible for your data. We handle it carefully and in accordance with our obligations. If something here is unclear, email us and we will explain it in plain Urdu or English.

2Personal Data We Collect

Six Gems collects personal data from you in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third parties involved in verifying your identity or processing your payments.

Data CategoryExamplesHow Collected
Identity Data Full name, date of birth, CNIC number, photograph Registration form & KYC verification
Contact Data Pakistani mobile number, email address, city of residence Registration form
Financial Data Easypaisa / JazzCash mobile number, bank account reference (not full number), transaction IDs Cashier & payment processor
Transaction Data Deposit amounts, withdrawal requests, bet history, win/loss records, bonus usage Platform activity
Technical Data IP address, device type, browser, operating system, screen resolution, session times Automatic collection via cookies and server logs
Usage Data Pages visited, games played, features used, clicks, time spent per section Analytics tools
Communications Data Live chat transcripts, support emails, complaint records Customer service interactions
Responsible Gaming Data Deposit limits set, self-exclusion records, session time preferences Account settings & platform tools

Six Gems does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health information or biometric data beyond what is strictly required for identity verification of adult Pakistani players.

We do not store full payment card numbers. Card details for Visa/Mastercard transactions are handled directly by our PCI-DSS certified payment processor. Six Gems stores only a masked reference number. Similarly, Six Gems does not store your Easypaisa or JazzCash PIN at any point.

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3How Six Gems Uses Your Personal Data

Six Gems uses the personal data it holds about you only for the purposes listed below. We do not use your data for any purpose that would be unexpected to you as a reasonable Six Gems user.

  • Account management: Creating and maintaining your Six Gems account, processing your login, managing your profile settings and communicating important account updates to you.
  • Service delivery: Accepting and settling your sports bets and casino game sessions, calculating and crediting winnings, processing deposit and withdrawal requests, and providing all other platform functions.
  • Identity verification (KYC): Verifying that you are who you say you are, confirming you are 18 or older, and confirming that payment methods belong to you. This protects you and is required for responsible operation of Six Gems.
  • Fraud prevention and security: Detecting and investigating suspicious activity, preventing money laundering, protecting accounts from unauthorised access, and complying with our anti-fraud obligations.
  • Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing deposit limits and self-exclusion settings, and fulfilling our duty-of-care obligations to Pakistani players.
  • Customer support: Responding to your queries, resolving disputes, processing complaints and providing assistance via live chat or email.
  • Legal compliance: Meeting our regulatory, tax and reporting obligations. Certain records are retained for legally mandated periods regardless of your account status.
  • Platform improvement: Using aggregated, anonymised usage data to improve the Six Gems interface, identify technical issues and develop new features Pakistani players want.
  • Marketing (with consent only): Sending you promotional offers, bonus announcements and product updates — only if you have opted in. See Section 9 for opt-out details.

4Legal Basis for Processing

Six Gems processes your personal data on the following legal bases:

  • Contract performance: Processing is necessary to operate your Six Gems account and deliver the betting and casino services you have registered to use. Without this processing, we cannot provide the service.
  • Legal obligation: Certain processing — particularly identity verification, anti-money laundering checks and the retention of financial records — is required by law. Six Gems cannot operate without performing these activities regardless of your preferences.
  • Legitimate interests: Six Gems has a legitimate business interest in fraud prevention, platform security and improving the quality of its services. We ensure these interests do not override your fundamental privacy rights.
  • Consent: For marketing communications and non-essential cookies, Six Gems relies on your freely given consent. You can withdraw consent at any time without affecting your account.

5Third-Party Data Sharing

Six Gems does not sell your personal data to any third party. We share data with external parties only where strictly necessary for the categories below, and only under data processing agreements that require those parties to protect your information to the same standard as Six Gems.

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network providers and Visa/Mastercard acquiring banks receive the minimum data necessary to process your transactions in PKR. They operate under their own regulated privacy frameworks.
  • Identity verification providers: KYC and age verification is performed via certified third-party services. They receive the identity documents you submit and return a verification result. They may not retain copies of your documents beyond their own legal obligations.
  • Responsible gaming compliance: In some cases, Six Gems may be required to share self-exclusion data with shared exclusion databases to prevent you accessing other platforms during a self-exclusion period. This is done in your interest and where required by regulation.
  • IT and platform infrastructure: Server hosting, cloud storage and cybersecurity providers may process data on our behalf as part of platform operations. All are bound by strict data processing agreements.
  • Legal and regulatory authorities: Six Gems may disclose data to law enforcement, financial intelligence units or regulators where required by a lawful order or where we have a genuine suspicion of criminal activity including fraud or money laundering.

We do not share with advertisers or data brokers. Six Gems never provides your personal data to advertising networks, data brokers, affiliate marketing companies or social media platforms for their own commercial use.

6Payment Data Handling

Because Six Gems handles real PKR transactions, the security of your financial data is treated with the highest priority on our platform. The following specific protections apply to payment-related data:

  • Full Visa/Mastercard card numbers are never stored on Six Gems servers. Card data passes through our PCI-DSS Level 1 certified payment processor only.
  • Easypaisa and JazzCash mobile numbers are stored in encrypted format in our database. They are never displayed in full on screen after initial registration.
  • Withdrawal requests can only be processed to a payment method verified as belonging to the account holder. This prevents your funds from being redirected even if your account is compromised.
  • All financial transactions on Six Gems are logged with timestamps and encrypted transaction IDs. These records are retained for the legally required period for audit and dispute resolution purposes.
  • Six Gems staff do not have the ability to initiate financial transactions on your account. All movements of your PKR balance require an authenticated action from your own login session.
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7Data Retention

Six Gems retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention schedule applies to the main categories of data we hold:

Data TypeRetention PeriodReason
Account & identity data5 years after account closureRegulatory and anti-fraud compliance
Financial transaction records7 years after transaction dateTax and financial regulation requirement
KYC verification documents5 years after account closureAnti-money laundering legal obligation
Betting history5 years from bet dateDispute resolution and regulatory audit
Customer support communications3 years from last interactionComplaint resolution and quality assurance
Marketing consent recordsUntil consent withdrawn + 2 yearsProof of valid consent basis
Technical/usage logs13 months rollingSecurity monitoring and fraud detection
Self-exclusion recordsDuration of exclusion + 5 yearsResponsible gaming compliance

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer identify you. Anonymised aggregated data (for example, total betting volume statistics) may be retained indefinitely for business analysis.

8Cookies & Tracking Technologies

Six Gems uses cookies and similar technologies (such as local storage and pixel tags) to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. Cookies are not viruses — they cannot execute code or access other files on your device.

Six Gems uses four categories of cookies:

You can also control cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to Six Gems or placing bets. Changes to your cookie preferences above are saved to this browser only — they do not affect other devices.

9Marketing Communications

Six Gems may send you promotional emails, SMS notifications and in-app messages about new features, bonuses, PSL betting promotions and other Six Gems offers — but only with your prior consent.

  • You can opt in to marketing communications during registration by ticking the relevant consent box.
  • You can opt out at any time by clicking the unsubscribe link in any marketing email, replying STOP to any marketing SMS, or adjusting your notification preferences in your Six Gems account settings.
  • Opting out of marketing does not affect transactional communications — you will still receive account notifications, bet settlement confirmations, withdrawal receipts and security alerts.
  • Six Gems does not send marketing messages on behalf of third parties. Every marketing communication you receive from us is about Six Gems products and services only.

No spam guarantee: If you have opted out of marketing, Six Gems will remove you from all promotional lists within 7 days. If you receive a marketing message after opting out, contact support@sixgems.net and we will investigate immediately.

10Children's Privacy

Six Gems is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a Six Gems account is found to have been registered by a minor, it will be immediately closed, all data associated with it will be deleted beyond what is required by law, and any balance will be reviewed and returned to the payment source where possible.

If you are a parent or guardian and believe your child has created a Six Gems account, contact us immediately at privacy@sixgems.net with details. We will close the account and delete the data within 48 hours of verification.

Age verification is mandatory: Every Six Gems account undergoes age verification. Players who cannot verify their age will not be able to deposit, place bets or withdraw funds. This protects minors and is non-negotiable.

11Your Privacy Rights

As a Six Gems user, you have the following rights in relation to your personal data. To exercise any of these rights, contact privacy@sixgems.net with your registered email address and a clear description of your request. Six Gems will respond within 30 days in most cases.

Your Data Rights at Six Gems

These rights belong to you — we are obligated to honour them

📋
Right of Access

Request a copy of all personal data Six Gems holds about you. We will provide it in a clear, structured format within 30 days — free of charge for the first request each year.

✏️
Right to Rectification

If any data Six Gems holds about you is inaccurate or incomplete, you can ask us to correct it. We will update the record within 5 business days and confirm the change to you.

🗑️
Right to Erasure

Request deletion of your personal data where it is no longer necessary for the original purpose and no legal retention requirement applies. Note: financial transaction records may be retained for legally mandated periods.

⏸️
Right to Restrict Processing

Ask Six Gems to pause processing of your data — for example while you contest its accuracy or object to its use. During restriction, Six Gems may only store the data, not use it.

📦
Right to Data Portability

Receive your personal data in a machine-readable format (CSV or JSON) so you can transfer it to another service if you wish. This applies to data you provided and which we process by automated means.

🚫
Right to Object

Object to Six Gems processing your data for direct marketing at any time — we must stop immediately. You can also object to processing based on legitimate interests, and we will assess whether our interests override yours.

All requests should be sent to privacy@sixgems.net with your registered email address. We will acknowledge within 48 hours.

12Data Security at Six Gems

Six Gems takes the security of Pakistani players' personal data seriously. The following technical and organisational measures are in place to protect your information at all times:

  • 256-bit SSL/TLS encryption on all data transfers between your device and Six Gems servers — the same standard used by major international banks.
  • Encrypted database storage for all personal and financial records. Data is encrypted at rest using industry-standard algorithms.
  • Role-based access controls ensuring Six Gems staff can only access data relevant to their specific role. No single employee has unrestricted access to all player data.
  • Multi-factor authentication required for all Six Gems staff accessing production systems containing player data.
  • Regular independent security audits and penetration testing of the Six Gems platform infrastructure, at minimum annually.
  • Secure data disposal procedures — when data reaches the end of its retention period, it is securely wiped using methods that prevent recovery.
  • Data breach response plan — in the event of a suspected breach, Six Gems will notify affected players within 72 hours of confirming the breach and will take immediate steps to contain it.

Despite these measures, no internet-based service can guarantee 100% security. You also have a role to play — use a strong, unique password for your Six Gems account, never share your login credentials, and contact us immediately if you notice any suspicious activity on your account.

13Changes to This Privacy Policy

Six Gems may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the services we offer. When we make significant changes, we will:

  • Update the "Effective Date" shown at the top of this page.
  • Send a notification to your registered email address at least 14 days before changes take effect.
  • Display a prominent notice in your Six Gems account on your next login after the update.

Minor changes that do not materially affect your rights — such as formatting corrections or clarifications that do not change how we process your data — may be made without advance notice. The current version of this policy is always available on this page.

Continued use of Six Gems after the effective date of an updated policy constitutes your acknowledgement of the changes. If you disagree with an update, you should close your account before the effective date and contact us to exercise your data rights.

14Contact Us About Privacy

For any questions, requests or concerns about how Six Gems handles your personal data, reach out to our Data Protection team through the following channels:

  • Data requests & privacy queries: privacy@sixgems.net
  • General customer support: support@sixgems.net or via live chat (24/7 in your Six Gems account)
  • Formal complaints & legal correspondence: legal@sixgems.net

Our support team handles queries in both English and Urdu. If your query relates specifically to data protection and you want a response in Urdu, please mention this in your email and we will arrange it.

We aim to respond to all privacy-related requests within 48 hours for acknowledgement and within 30 days for a full resolution. If your request is complex or requires third-party verification, we will notify you within 30 days and provide a revised completion timeline.

Why Pakistani Players Trust Six Gems with Their Data

Privacy is not a checkbox for us — it is part of how Six Gems was built

No Data Brokers, Ever

Six Gems has never sold player data to a broker, advertiser or third-party commercial entity. Every Pakistani player's data stays inside the Six Gems ecosystem — used only to run your account and improve the platform.

Bank-Grade Encryption

From the moment you enter your details in the Six Gems registration form, your data is encrypted at 256-bit SSL — the same standard used by Pakistan's largest commercial banks. Everything stays encrypted in transit and at rest.

Verified Access Only

Only you can move money in or out of your Six Gems account. Withdrawals require verified payment accounts in your name. Staff cannot initiate transactions on player accounts under any circumstances.

Opt-Out Marketing

Six Gems will never send you promotional messages without your consent. And when you opt out, we remove you from all marketing lists within 7 days — no dark patterns, no re-adding you without permission.

Clear Retention Rules

Six Gems keeps your data only as long as legally necessary. When the retention period ends, data is securely deleted or anonymised. We publish our exact retention schedule in this policy — no vague "as long as needed" language.

24/7 Privacy Support

Questions about your data? Our support team is available around the clock. Data access requests, correction requests and deletion requests are handled by a dedicated team — in English or Urdu, whichever you prefer.

Join Six Gems — Your Data Is Safe With Us

Privacy You Can Trust, Betting You Can Enjoy

Six Gems protects your personal data with the same care we bring to sports odds and PKR payments. Register free, deposit via Easypaisa or JazzCash from Rs 500, and bet on cricket, football and more — knowing your data is in safe hands.

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